We understand that plans can change, and sometimes it may be necessary to cancel or modify a reservation. However, as a limousine company, we rely on advanced scheduling to ensure the availability of our vehicles and chauffeurs. Therefore, we have established the following cancellation policy:

1. Cancellation or modification requests must be made at least 24 hours prior to the scheduled pickup time. Any changes made within 24 hours may be subject to a cancellation fee.

2. For cancellations made more than 24 hours in advance, there will be no cancellation fee. Any prepaid amount will be refunded in full.

3. In the event of a cancellation within 24 hours of the scheduled pickup time, a cancellation fee will be charged. This fee is necessary to compensate for the loss of business opportunities and the preparation costs incurred by the company.

4. No-shows or cancellations made less than 2 hours prior to the scheduled pickup time will be charged the full fare amount. This policy is in place to cover the costs associated with the reserved vehicle and the assigned chauffeur.

5. Requests for cancellations or modifications should be made by contacting our customer service team directly. Please provide your reservation details, including the date, time, and pickup location, to expedite the process.

We understand that unforeseen circumstances can arise, and we will do our best to accommodate any necessary changes or cancellations. However, we kindly request that you notify us as soon as possible to minimize any inconvenience and ensure the smooth operation of our services.

Thank you for choosing OCGRC and we appreciate your understanding and cooperation with our cancellation policy.